Employee Research and Insight

It’s so important to listen to your colleagues. Helping people to feel heard is a key step to greater employee engagement.

Perhaps there’s a specific team or department that’s not performing. Muttering that falls silent when you walk into a room. Poor engagement survey results that are difficult to explain or act on.

You know that low levels of employee engagement are risky for your business. But when senior managers try to broach the subject, employees clam up or they won’t speak the truth. And more surveys only reveal a proportion of the true employee engagement problem.

It’s time to take a different, multi-layered listening approach with employee research and insight to create an impactful internal communications strategy.

Work with the team at Enthuse and we’ll be the independent, skilled listeners who give your employees the freedom and anonymity to talk.

Employee engagement surveys only provide a snapshot of what people are thinking or feeling on a particular day. Our approach to employee research includes face-to-face focus groups, individual discussions, and workplace observation that: 

●       creates the conditions for people to reveal their honest opinions

●       gets under the skin of why people think and feel in a particular way

●       provides the context for people’s thoughts and feelings

●       refocuses employees on what they can do for your business

●       troubleshoots breakdowns between employees and managers

We’ll analyse this rich qualitative data from employee insight in order to make internal communications and engagement recommendations for you to pursue. With a clear course of action based on indepth employee research, you’ll be primed to boost employee engagement and performance.

Having removed the blockers from disengaged colleagues, you’ll have happier teams with corresponding improvements in:

●       Attendance and productivity - engaged employees have lower rates of reportable accidents and absenteeism and are more effective

●       Customer outcomes - highly engaged businesses increase customer service ratings and sales

●       More profit-engaged employees are more present and productive, better attuned to customer needs and more observant of processes, standards and systems. Combined, these behaviours result in greater profitability

By going the extra mile to listen to and act on your colleagues’ thoughts and feelings, you’ll also boost trust creating the conditions for more open communication and continued success. Read more on developing communication and our internal communications coaching here.

Go beyond the engagement survey with actionable insight from employee research that boosts performance and morale.

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